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Process & Delivery : 7 - 10 Working Days (Excludes Saturdays, Sundays & Public Holidays)
Order Related
What is the estimated delivery timeline for orders?
Can I collect my order in-store?
Temporarily unavailable. In-store collection will be available in our next phase upgrade.
How do I return an item?
You may submit a return request through our website by logging into your account within 14 days of receiving your product. Once submitted, our customer support team will review your request and provide an update within 1–2 working days. Please ensure the item is returned in its original condition with all labels and tags attached.
Can I exchange an item I purchased online?
No exchanges, but refunds are offered based on terms and conditions.
What payment methods can I use for online purchases?
Debit/Credit cards and online banking.
How to Track Your Order?
Use the tracking number provided in the shipping confirmation email. Enter this number on our Tracking Page.
What is the fulfilment status of my order?
Unfulfilled = Processing: Your order has been received and is currently being processed.
Fulfilled = Shipped Out: Your order has been dispatched from our warehouse and is on its way to you.
How long does the refund process take?
Takes 7-14 working days after processing.
How do I change my shipping address?
Email customer service at cs@mstgolf.id with order details and new address.
How do I cancel my order?
Orders cannot be canceled or changed once placed due to immediate processing. Return unwanted products following our Returns Policy.
What should I do if I receive a defective item?
Email images of the defective item with your order ID to cs@mstgolf.id for assistance.
Is it necessary to create an account before placing an order?
No, but it is recommended for easy access to order history.
How do I apply my voucher/promo code?
Enter the promo code during checkout in the "Enter promo code" box.
Why isn't my promo code working?
Check expiration date, eligibility, case sensitivity, and cart requirements.
Product Related
Why does the product look different from the image on the website?
Variations in computer screen settings may affect color perception. We strive to ensure accuracy in product images.
What happened to the product I saw on the website but now it’s gone?
If a product is no longer on the website, it is most likely sold out company-wide.
Can you tell me which store has the product I want?
We recommend visiting our stores directly or purchasing from our website. Stock levels in stores are unavailable online.
Can I pre-order an item if it hasn’t been released yet?
We don't offer pre-orders for all products but occasionally have special activations for certain golf club releases.
Can I special/custom order an item without ready stock?
We can check with our supplier to see if they have stock available for your purchase.
How do I select the right size?
Use the size chart provided below "Select Size" in the product description for a full overview of measurements.
What is the duration of the warranty?
Warranty duration is one year from the date of purchase.
Why can’t I find an item online that I saw in-store?
Due to fast inventory changes, some stock may be available in-store but not online.
Golf Lab
What is Golf Lab?
The Golf Lab is a facility designed to help new and experienced golfers improve faster through coaching and club fitting, using innovative technology and techniques.
What Services does Golf Lab offer?
Golf Lab specializes in coaching and club fitting.
Is Golf Lab coaching suitable for beginners?
Yes, we provide coaching for beginners to Tour Professionals at The Golf Lab.
I have no experience in Golf, should I sign up for Baseline Test?
No, the Baseline Test is for golfers with experience hitting all club categories without missing the ball.
Why does The Golf Lab have different grades of Coaches and Club Fitters?
Coaches and fitters differ in experience, education, and certification as they advance in the industry.
How do I book a lesson or fitting?
Click here to enquire for lessons or fittings.
What’s the cost of the services?
Click here for coaching and click here for club fitting.
Can I cancel or reschedule my appointment?
Yes, you can cancel or reschedule with at least 24 hours’ notice using the web booking system or by contacting us. Less than 24 hours' notice may incur a fee.